Japan Persona

Persona in Japan are gaining followers in the corporate world as the value of the technique becomes known.

Start with Persona Go to www.neuropersona.com

Japan Persona -- Basic Approach

Image from http://www.personadesign.net/en/index.html

Why did I re-brand persona to Neuropersona? 

I have observed over the past 12 years that the persona approach has been used by companies who find that the old market segment approach does not help them serve customers or compete in the marketplace.  While the behaviour focus of persona tools is very good, it is possible to quickly add more value to the approach.

1.  Each persona is a ‘mask’ is made up of behaviours and can be changed anytime by a customer.
2.  The successful marketer sells to the ‘mask’ or behaviour rather than the customer.
3.  Products and corporations also exhibit clear ‘persona’ behaviours.
 
The Most Important Persona Consideration
Persona behaviours are not precise but rather provide perspectives of behaviours.
The Neuropersona brand reminds us that the stories of a persona mask don’t belong to us or to the mask wearer.
The stories that create or make up the mask are related to observations of behaviours in a span of time and geography important to the persona and to the person looking at the persona.
Visit our sites and use the tools and references like the Story Lens that we have created to make it simple for experienced in the persona approach and those just starting to exploy how to create Neuropersona value.
Cheers,
Nick

Yahoo and Future Facing Perspectives

Yahoo and Future Facing Perspectives

The Yahoo ‘announcement’ below via Yodel Ancedotal helps us illustrate how you can shift from a backward facing perspective, typical of business, marketing and operational perspectives, to one that is future facing.

Golden Necklace
Following a golden necklace as it flows into and through a repair depot helps us understand how we can switch from backward to future facing perspectives.
Initially the perspective of the wearer meets the perspective of the repairer.
Repair process flow options may be complex and determined by an initial repair inspection and adjusted after subsequent repair inspections as the necklace leaves one place in the repair depot and flows to another.  The initial repair inspection is at the perspective of the mountain and the others are in the valley.

SIDEBAR
Can we shift from a backward facing transactional perspective to a forward facing navigational perspective?

NAVIGATION PAIRS
As the necklace enters a work center or a process hub it carries the stories of previous flow navigation and future options based on repair inspection probabilities.
This means that forward repair hubs have an early warning indicator of how future repair hub capacity may be impacted.

NAVIGATION IMPACT
A Valley Perspective
It is possible to shift repairs to do the same work at different repair hubs helps plan work and balance capacity.

A Mountain Perspective

The forward repair stories are carried by the Necklace to each repair hub sequentially discarded as the Neclace repair proceeds towards completion regardless of the Valley inspection outcomes.

FOLLOW FORWARD
The Necklace follows the stories of previous repairs just like water in a stream.

 
Yahoo asks you to Declare Behaviours

“…But do you know what kind of Twitter user you are?…”

Yahoo asks you to Identify your Neuropersona affinities OR which behavioural masks feel comfortable to wear.  http://personati.wordpress.com
“…we’ve developed a Facebook quiz that acknowledges that there’s more than one side to each of us. In our Split Personality…”

Which Neuropersona Mask?

A behaviour declaration is another way to understand the mask worn.

“…* Matchmaker – You pass along lots of URLs to make sure everyone’s connected…”

OR cut to the chase,

“…you’ll answer ten multiple-choice questions to determine whether you’re more like Tiger Hilfiger, Galileo Cronkite or Bono Rockefeller (etc.). And then we’ll suggest websites to add to your Yahoo! Homepage that match your dueling passions. What’s your split personality?…”

http://www.SpeedSynch.com acts as a CONTENT or PRODUCT off-ramp to PERSONAE.

It aligns content or products to customers-more sales, more customers or both.

OR

http://www.SpeedSynch.com acts as a CONTENT or PRODUCT on-ramp for PERSONAE.

It aligns customers to content or products-easier or faster NAVIGATION or both.

Navigation is facilitated by stories, one word or more, and images.

Brilliant value is created by combining stories and numbers to facilitate navigation from two simultaneous perspectives.

The forward value created by navigation and process flows will be explored next time when we look at the story of Jewellery repair and FedEx.

What’s your social mojo?Posted: 13 Aug 2009 10:08 PM PDT As Twitter becomes more mainstream, everyone and their mother (and grandmother… and mayor… and daytime TV host) is trying their hand at the tweet. But what they might not realize is that how you use Twitter can say a lot about you.

In honor of our new Yahoo! Homepage, which was designed to be customized to reflect your true personality, we’ve launched a new tool that helps you analyze your social mojo. Just enter your Twitter username and our highly scientific pipe thingy goes to work to determine exactly what kind of Twitter persona you possess. You might be a:

  • § Headliner – You’re the star of the Twitterverse, have tons of followers, and have retweets the likes of Ashton Kutcher and Perez Hilton
  • § Crowd Pleaser – You use lots of hashtags and are in on all the hot conversations
  • § Cheerleader – Retweeting is how you roll
  • § B.F.F. – Your volume of @replies makes you everybody’s best bud
  • § Party Animal – With so many followers, you’re the life of the party
  • § Private Eye – Like any good investigator, you’re following a boatload of people
  • § Concierge – You live for links and sending people to the best stuff
  • § Word Whiz – You’re a natural wordsmith and make the most of your 140 characters
  • § Lone Wolf – You’re more of a low-profile type (some might even accuse you of lurking)
  • § Name Dropper – You use lots of @names when you tweet
  • § Matchmaker – You pass along lots of URLs to make sure everyone’s connected
  • § Wall Flower – You don’t tweet much but you’re still in on the party
  • § Novelist – You have a lot to say and tweet with a lot of characters to prove it
  • § Shadow – You follow lots of people like a good shadow would
  • § Scenester – If there’s a hashtag conversation happening, you’re there
  • § Tweethead – Your high number of retweets shows you like to spread the good stuff

 
And once you get your assessment, we suggest a number of related websites that you can add to your very own Yahoo! Homepage to help feed your mojo.

Give it a try — http://yahoo.knowyourmojo.com… and then tweet about it. (And be sure to follow us on Twitter — we’re a Concierge.)

Nicki Dugan
Blog Editor

 

 

Go to www.adscenario.com and ask us how Yahoo’s use of Neuropersona masks can help you!

Cheers,

Nick www.neuropersona.com www.speedsynch.com

Media and Neuropersona

Media financial disaster stories are plentiful and reflect the times, though it is interesting to observe which stories are backward facing and which are forward facing.

Backward facing stories are typical and important as people want to know what happened and want to talk about ‘facts’ rather than speculate about the future where they have little or no control.

But what are forward facing stories?

Forward facing stories are beyond stories of hope or wishes of windfalls or lottery wins, they are possibilities of what can be created. 

Think about time perspective when you read Media stories and use a Neuropersona persective and Story Lens to determine if the story faces backwards or if it provides you with opportunities to identify and exploit.

Cheers,

Nick www.neuropersona.com

One Neuropersona: Mardi Gras | Carnival Mask

Masks are simple ways to express to an audience the behaviours they might expect from its wearer or the person behind the mask.  We call the person and the mask a NEUROPERSONA.

It is important to note that a person can wear any mask at any time, as they desire.

We take time to understand Neuropersona behaviours so that we can serve the people behind the mask to get them to the content and products that they desire OR to help our customers get their content and products to the appropriate Neuropersonae.  This we do with different tools and techniques including www.speedsynch.com

Mardi Gras | Carnival Mask

Originally uploaded by *Arielle*

A mask is a very simple way to represent a Neuropersona or a set of behaviours.

A persona can wear many masks during the day and the best way to serve the person is to accomodate the mask behaviours.

Cheers,
Nick
www.neuropersona.com
www.adscenario.com
www.speedsynch.com

Business Intelligence Neuropersona

 Business Intelligence vendors miss opportunities and may go the way of CRM.

  1. Data ‘cubes’ or arrays are still under valued and relatively mis-understood
  2. Consultants promote backward facing analysis and clients continue to swallow the pill
  3. BI has gone the way of CRM, too expensive little value
  4. Fast and inexpensive software will sink BO, Cognos, and ERP ‘petrified’ software.
  5. Business decision makers will DNA-embed experience into process.

 The last one may yield the most interest and controversy and will allow key business decision makers to craft ‘Neuropersona‘ masks that reflect their decision making experience in a focused way and worn by people that are execute processes.

 Think of a performer who wears the King’s mask to have credibility when passing on their message.  Here the mask provides the decision maker’s perspective to the wearer who is the messenger and the audience.

 Cheers,

Nick www.neuropersona.com

Radio, Cars and Brand Success

Radio is a brilliant communication tool and the best way to communicate with people in a car and while we think communication is two people talking, another way to look at it is the exchange of ideas and emotions.

Radio can do this with the assistance of time, people and tools.

Let’s think about ‘close captioning’ for the hearing impaired.
Sound doesn’t convey ideas or emotions and is replaced by text.
Text can then be sent to a Radio listener later so that they can connect the idea and emotion when the sound was heard to another conversation.

This is sometimes called timeshifting, but with the tools available to us we can call it convenient.

Radio can be blending into how people work and designed just like the Toyota IQ in a previous Neuropersona blog post.

Cheers,
Nick
www.neuropersona.com

radio debian  Originally uploaded by aloshbennett

Tokyo Auto Salon 2009: Toyota IQ

Toyota’s IQ ‘just fits’.

Brilliant car which appears to be designed by the work people do rather than engineers in Japan, USA or Italy.

Cheers,
Nick
www.neuropersona.com

Tokyo Auto Salon 2009: Toyota IQ   Originally uploaded by tsukubajin

Quantum Mechanics (II)

Quantum Mechanics (II)  Originally uploaded by ambientlight

Great image which I posted to provide a visual perspective to my observation of Yahoo’s ‘Quantum Innovation’.

Cheers,

Nick www.neuropersona.com
Q

Yahoo Innovates, possibly Quantum Entanglement

Yahoo plans to leverage their persona based tools and the value potential looks great.

Will this new value ‘entangle’ you? “… The distance between the two particles (people or websites) is irrelevant.”

Quantum Mechanics (II)  Originally uploaded by ambientlight

Cheers,
Nick www.neuropersona.com

Invisible Customers

‘Invisible Customers’  are customers we ignore who feel invisible or customers we can’t recognize.

Let’s assume that you don’t ignore customers but rather don’t recognize them.  How does this happen?

  • A past customer all of a sudden ‘dis-appears’ and becomes invisible.
  • A new customers ‘appears’ from being invisible.

Some of you are now thinking, ‘What a minute, a customer that appears is not invisible’, but this is not accurate.

Obviously the customer that appears from the ‘invisible’ acquired some value when they became a customer and were not recognized as a prospective customer, and in my view there is no such thing as a customer but just prospects, and this is the solution to our problem of invisible customers.

If prospects become ‘customers’ then we know who they are, no worries.  However if we acquire an ‘invisible customer’ or one not on our radar, in other words not identified as a prospect, we are in trouble!

Why?  Because the value of our product is mis-aligned to who we believe will benefit.  See tools to help you re-align.

Cheers,

Nick www.neuropersona.com