Mis-managed Performance Management

Why is ‘ Performance Management ‘ so popular when it screams ‘ THIS IS WHAT HAPPENED YESTERDAY ‘ , especially when we know our customers are saying ‘ WHAT CAN YOU DO FOR ME TODAY ‘ ?

Consider that CAPACITY or CAPABILITY is what needs to be managed because it is these two C’s that help us serve our customers who have different challenges and problems identified as being served successfully by our Performance (Mis-)Management systems.

How do we ensure that our CAPACITY aligns with customer needs TODAY?

  1. Identify Customer need by building a PERSONA or PERSONAE that accomodate their behavioural needs.
  2. Ensure that we have the CAPACITY to serve those needs.




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